Duty Manager
4 weeks ago
The successful candidate will be responsible for leading a high-performing team, ensuring excellent customer service, and maintaining high levels of room sales.
Key Duties:- Liaise with different departments for smooth and coordinated work.
- Ensure that the team members are adhering to the Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIPs.
- Maintain guest profiles and update them regularly.
- Ensure to interact with guests and enable the team to understand guest requirements.
- Adhere to the Standard Operating policies & Procedures.
- Check outstanding in-house guests on a daily basis.
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all VIP room inspections in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- Leadership skills that utilize persuasion and motivation to attain organizational goals.
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive away.
- Help other departments in case of an emergency.
Accredited Qualifications:
- Demonstrated ability to lead a high-performing team.
- Exceptional customer service skills and/or experience.
- Enthusiastic and driven individual who strives to exceed targets.
- Excellent verbal and written communication skills.
- Strong attention to detail with a good work ethic.
- Current unrestricted Provisional or Full Driver's Licence.
- Full working rights in Australia.
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