Platform Operations Engineer

1 month ago

Hyderabad, Telangana, India Zeta Global Full time

Job Profile Summary & Description:

A Platform Operations Engineer at Zeta Global is responsible for supporting multiple applications in an Enterprise Hosted environment. This role involves providing escalation support to various platforms and services, performing monthly/quarterly/yearly upgrades of applications, and working with teams to create solutions to identified issues.

Key Responsibilities:

  • Fully functional and self-directed
  • Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time-sensitive deadlines
  • Analyze clients/team requests to solve short- and long-term technical issues
  • Engineer solutions to meet company's SLA's and meet client expectations
  • Monitor and assist to tune applications in the environment through project initiatives, enhancements, and integration
  • Perform upgrades of the applications in the Hosted environment
  • Provides formal mentorship
  • High complexity assignments- owner
  • Moderate complexity assignments - owner (1 or >1)
  • Low complexity assignments - provide oversight/review
  • Regularly lead self and others and/or established as Product SME and/or established as specialist
  • Sees the whole picture and adjusts work accordingly
  • Mentor others with less experience
  • Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly
  • Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation

Required Qualification:

Typically requires a minimum 1 - 3 years of related experience in a professional job role with a bachelor's degree in computer science or related field or 3 years and a master's degree; or a PhD without experience; or equivalent work experience

Key Skills:

  • Basic knowledge on OS, Database & Networking concepts
  • Excellent problem-solving and communication abilities
  • Strong knowledge on linux administration & linux server administration
  • Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
  • Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux
  • Strong understanding on web servers, application servers, DNS & Mail servers
  • Should be good at any of the scripting languages. Shell/Python
  • Knowledge on configuration management tools like puppet, Ansible is a plus
  • Industry certifications for application/s being supported are a plus
  • Experience with configuring and managing zones
  • Experience providing day to day administration and monitoring of servers to include:
  • Provide support to ensure Linux Servers are operational
  • Provide file and system security management, log analysis, and statistical report generation
  • Analyse Security Scans and assist with vulnerability remediation
  • Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
  • Should be ready to work in rotational shifts

About Zeta Global:

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry's 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers 'end to end' marketing programs for some of the world's leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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