Process Training Specialist

1 week ago


Cochin, Kerala, India Policybazaar Full time
Job Description

As a Process Training Specialist at Policybazaar, you will play a key role in enhancing employee productivity and driving business growth through effective training delivery.

About the Role

This is an exciting opportunity to join our team as a Process Trainer where you will be responsible for conducting training needs analysis, delivering refresher training sessions, and training new hires on sales techniques, product knowledge, customer communication, and internal systems.

You will also be responsible for evaluating and tracking trainee performance, providing timely feedback and counseling, and arranging follow-up training sessions as needed.

About You

We are looking for a highly motivated and experienced individual who has a proven track record in training and employee development. The ideal candidate will have strong coaching and mentoring abilities, effective communication skills, and fluency in English, Hindi, and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).

Responsibilities
  • Conduct training needs analysis and deliver refresher training sessions to enhance employee productivity.
  • Train new hires on sales techniques, product knowledge, customer communication, and internal systems.
  • Evaluate and track trainee performance through score sheets and feedback.
  • Provide timely feedback and counseling to trainees to address performance gaps.
  • Arrange follow-up training sessions as needed.
Requirements
  • Proven experience in training and employee development.
  • Strong coaching and mentoring abilities to align performance with targets.
  • Effective communication skills to address and resolve performance challenges.
  • Fluency in English, Hindi, and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).
  • Experience in handling performance escalations and providing constructive feedback.
What We Offer

We offer a competitive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience, along with benefits like health insurance, retirement plan, and opportunities for professional growth and development.



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