Post-Close Document Reviewer

1 day ago

Jamnagar, Gujarat, India beBeeCustomer Full time US$ 64,800 - US$ 1,53,600

Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled professional to join our team as a Customer Support Specialist. This role is responsible for providing exceptional customer service and support to clients.

Key Responsibilities:

  • Review and update construction documents in the system to ensure completeness and accuracy.
  • Maintain and update construction budget details while placing inspection orders with field inspectors.
  • Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
  • Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
  • Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
  • Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
  • Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Requirements:

  • Graduate
  • Excellent attention to detail in reviewing documentation and identifying gaps.
  • Excellent communication skills to interact with clients, contractors, and inspectors.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Must have experience in US mortgage documents review process.

Benefits:

  • Competitive base salaries - we believe the top talent deserves the top dollar
  • 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement
  • Good Health
  • Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
  • Free snacks, drinks and coffee
  • Lots of employee engagement activities both offsite and onsite

About Us:

We value diversity and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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