Effective Team Lead Position

4 days ago


Surat, Gujarat, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

Business Operations Manager

Job Summary:

As a Business Operations Manager, you will oversee the daily operations of an international voice process team. Your goal is to ensure smooth daily operations and maintain quality standards.

Responsibilities:

  • Supervise a team of voice agents to meet targets and Key Performance Indicators (KPIs).
  • Monitor performance and handle escalations for complex customer issues.
  • Provide coaching, feedback, and performance evaluations to team members.
  • Handle team scheduling and attendance to optimize productivity.

Operations Oversight:

  • Maintain service level agreements (SLAs) and ensure quality standards.
  • Analyze data to identify trends, gaps, and areas for improvement.

Training and Development:

  • Assist in onboarding and training new team members to enhance their skills.
  • Organize regular skill development and process refresher sessions to stay up-to-date.

Reporting and Analysis:

  • Track and report team metrics to monitor progress.

Client and Stakeholder Communication:

  • Liaise with international clients and internal stakeholders to share updates and feedback.


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