Air Travel Specialist

4 days ago


Gurgaon, Haryana, India MakeMyTrip Full time
About MakeMyTrip

As a pioneer in India's online travel space, MakeMyTrip is dedicated to providing easy and instant travel bookings with comprehensive choices. With a focus on customer-first values, we offer best-value products and services, powered by robust technology and round-the-clock customer support.

Estimated Salary Range: ₹20,000 - ₹40,000 per monthJob Description

This WFH role for a Flight Expert at MakeMyTrip involves assisting customers with Flight bookings for International Sector and providing comprehensive information to the customers. The role also entails handling customer queries, resolving issues, and ensuring customer satisfaction.

Duties and Responsibilities:
  • Achieve Monthly Goals by focusing 100% on Sales.
  • Seamlessly interface for cross-functional follow-ups.
  • Ensure complaint resolution within specified time frame, maintaining a Healthy NPS for the company.
  • Develop relationships with customers and key accounts.
  • Maintain Sales Hygiene.
  • Adhere to operational guidelines as trained.
Requirements

To excel in this role, you should possess the following qualifications and skills:

  • Any Graduate degree.
  • Minimum 1 year experience in travel or sales background.
  • Computer Literacy.
  • Fluency in English and Hindi.
  • Customer-Centric approach with excellent sales skills.
Benefits

We offer a Variable payout structure, where your monthly pay-out depends on factors such as number of bookings, customer-focused parameters, and adherence to processes. Apart from this, we regularly run incentive campaigns, gift voucher offers, vacation offers, travel incentives, and more to enhance your overall benefits.

Please note that you should have your own dual sim phone and laptop or desktop with Windows 10 and above. Additionally, only female candidates are eligible for this role.

Locations: PAN India.



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