E-Learning Platform Administrator
5 days ago
Emeritus is a leading provider of online education, partnering with top universities to deliver high-quality courses to students worldwide. As a Program Coordinator - LMS, you will play a critical role in ensuring the successful launch and management of our Senior Executive programs.
About UsWe have partnered with over 30 universities, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 courses and serving students from over 80 countries. Our global team includes 700+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore.
About the RoleWe are seeking a highly organized and detail-oriented LMS SPOC to undertake various administrative and program management tasks. The ideal candidate will be comfortable working with diverse teams and possess excellent time-management and organizational skills.
Key Responsibilities- Ensure timely course and module readiness as per launch schedules
- Procure course resources in a timely manner
- Add participants and support staff to courses on time
- Setup course requirements and pre-scheduled announcements
- Raise change requests for necessary corrections in courses
- Provide administrative and operational support to the Program Delivery team
- Manage course end activities, including tracking feedback and completion rates
- Assist partner teams with blended course management
- Respond to participant queries, including IT issues and assignment-related matters
- Coordinate with cross-functional teams to ensure smooth course delivery
- 3+ years of customer service experience
- Outstanding verbal and written communication skills
- Proficient in English language, both written and verbal
- Knowledge of program management and development procedures
- Ability to work with diverse and multi-disciplinary teams
- Excellent time-management and organizational skills
- Tech-savvy, with experience working on learning platforms an added advantage
- Detail-oriented and efficient
- Willingness to work in any shift assigned
Emeritus provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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