Business Operations Coordinator

4 weeks ago

Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a highly skilled Business Operations Coordinator to support the implementation of initiatives related to operations and Business Execution across multiple lines of business.

Key Responsibilities:

  • Support the development and implementation of business processes and procedures to improve operational efficiency.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes.
  • Perform moderately complex administrative, transactional, and operational tasks, including policy or process changes, process improvements, and technology enhancement tasks.
  • Receive direction from supervisors and contribute to the administration of Strategy and Execution programs, projects, or processes specific to the business.
  • Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives.

Required Qualifications:

  • 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Minimum 3 years of experience in business operations, strategic execution, or project management within the financial services industry.
  • Support the implementation of key business projects, initiatives, and strategies.
  • Collaborate with stakeholders providing subject matter expertise and support ongoing business support requirements.
  • Strong understanding of data protection laws and financial regulations.
  • Collaborate with record coordinators, operations and compliance teams to address any records-related compliance issue(s) with the mindset with the ability to work cross-functionally.
  • Passion for improving processes and tools to enhance business outcomes and operational efficiency.
  • Serve as a key liaison between different business units (e.g., operations, data management, compliance, IT) to ensure seamless coordination of activities.
  • Ability to translate strategic objectives into actionable plans and execute them effectively across diverse teams.
  • Manage data classification schemes and support information lifecycle management initiatives.
  • Manage the governance and oversight for creation, classification, storage, retrieval, retention, and disposal of records, both physical and electronic.
  • Ensure consistent application of records management practices across all teams.
  • Train and support teams in the use of records management technologies and tools.
  • Facilitate workshops and training sessions to support change adoption and foster a culture of continuous improvement.
  • Develop and deliver training programs on records management policies, procedures, and best practices.
  • Promote a culture of compliance and effective records management throughout the organization.
  • Ability to navigate and manage change in a dynamic, global environment.
  • Strong problem-solving skills with attention to detail
  • Excellent written and verbal communication skills.
  • Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency.
  • Design and implement process improvements to enhance productivity and streamline operations.
  • Ability to present complex information in a clear and concise manner to both technical and non-technical audiences.
  • Ability to work in a fast-paced, changing environment, handling ambiguity and adapting to evolving priorities.
  • Develop and monitor business support activities, timelines, deliverables, and milestones, ensuring alignment with organizational goals.
  • Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution.
  • Manage expectations of stakeholders by providing clear and consistent updates on the progress and outcomes of initiatives.
  • Strong business management skills with the ability to prioritize tasks, manage deadlines, and deliver results on time.
  • Focused on achieving measurable results, with a proactive approach to solving problems.
  • Comfortable managing multiple projects or initiatives simultaneously.
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), JIRA, and familiarity with business process modeling tools.
  • Experience with data analytics tools (e.g., Power BI, Tableau) is a plus.

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