Sales and Operations Manager
3 hours ago
The Branch Manager is a vital role within the Godavari Krishna Co-Operative Society Ltd., responsible for overseeing the day-to-day operations of the branch, ensuring that sales, loan disbursements, and collections targets are consistently met.
About the RoleWe are seeking an experienced and skilled professional to lead our team in Vijayawada. The ideal candidate will have a proven track record in managing teams in sales, loans, collections, and clerical operations, with a strong understanding of loan products, deposit schemes, and banking operations.
This role requires active field involvement, staff management, and continuous performance monitoring to ensure branch objectives are met. The successful candidate will be responsible for providing regular updates and reports to senior management on branch performance, sales progress, loan portfolio, collections, and customer service metrics.
Main Responsibilities- Staff Management & Leadership:
- Manage and oversee the ABM-Sales, ABM-Loans & Collections, and clerical staff to meet their daily, weekly, and monthly targets.
- Conduct regular team meetings to review progress, provide updates, and set new goals for the team.
- Monitor staff performance and provide continuous feedback, training, and development opportunities.
- Recruitment & Team Development:
- Assist ABMs in recruiting local Agents and Bank Mithras for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections.
- Ensure that the recruited agents and Bank Mithras are trained and equipped with the necessary skills and knowledge to succeed in their roles.
- Customer Service & Relationship Management:
- Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction.
- Ensure that customer inquiries and complaints are addressed professionally and efficiently.
- Branch Performance & Target Achievement:
- Contribute actively to increasing the branch's overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met.
- Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved.
- Education: Bachelor's degree in Business, Finance, or a related field. A Master's degree or additional certifications in banking and finance is a plus.
- Experience: Minimum 3+ years of experience in banking, with at least 1-2 years in a branch management role.
The salary range for this position is ₹30,000 - ₹35,000 + Incentives on all departments.
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