Experience Excellence Project Lead
1 day ago
The role of Experience Excellence Project Lead focuses on managing projects and timelines to deliver operational excellence as well as customer experience. You will be working in a fast-paced environment where every day brings unique challenges and opportunities.
Key Responsibilities:
• Manage diverse projects by interacting with various internal stakeholders, including different lines of business (LOB's)
• Develop project plans, monitor project schedules, and manage effective delivery of high-impact features
• Identify system and process improvement opportunities that directly influence the customer experience and its key metrics
• Re-engineer current processes to bring in business efficiencies and effectiveness
Requirements:
• Understanding of Tech and Product platforms and related business models, end-to-end
• Knowledge of Six Sigma
• Ability to understand consumer mindset and behavior, besides having good sense of online business and related technology levers
• Strategic thinking, eye for detail, and execution orientation
Qualifications & Experience:
• Overall experience 7-10 years with experience in project management/strategy/process excellence roles, preferably in an online/E-commerce industry
• Postgraduate with tech/E-commerce company background would be an added advantage
• Strong communication skills, influencing skills, great interpersonal, and stakeholder management skills
• High on energy, a go-getter, and a team player
Estimated Salary: $80,000 - $110,000 per annum
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