Experience Excellence Project Lead

1 day ago


Gurgaon, Haryana, India ixigo Full time
Job Overview

The role of Experience Excellence Project Lead focuses on managing projects and timelines to deliver operational excellence as well as customer experience. You will be working in a fast-paced environment where every day brings unique challenges and opportunities.

Key Responsibilities:
• Manage diverse projects by interacting with various internal stakeholders, including different lines of business (LOB's)
• Develop project plans, monitor project schedules, and manage effective delivery of high-impact features
• Identify system and process improvement opportunities that directly influence the customer experience and its key metrics
• Re-engineer current processes to bring in business efficiencies and effectiveness

Requirements:
• Understanding of Tech and Product platforms and related business models, end-to-end
• Knowledge of Six Sigma
• Ability to understand consumer mindset and behavior, besides having good sense of online business and related technology levers
• Strategic thinking, eye for detail, and execution orientation

Qualifications & Experience:
• Overall experience 7-10 years with experience in project management/strategy/process excellence roles, preferably in an online/E-commerce industry
• Postgraduate with tech/E-commerce company background would be an added advantage
• Strong communication skills, influencing skills, great interpersonal, and stakeholder management skills
• High on energy, a go-getter, and a team player

Estimated Salary: $80,000 - $110,000 per annum

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