Store Operations Specialist

4 weeks ago


Mumbai, Maharashtra, India Hunarstreet Technologies Full time

About Hunarstreet Technologies

We are seeking a highly skilled and experienced Store Operations Specialist to join our team. As a Store Operations Specialist, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Engage with customers to provide a personalized shopping experience
  • Help clients design their shirts based on their tastes and preferences
  • Understand customer issues and develop solutions to pre-empt customer needs and questions
  • Update systems with orders and customer details, and communicate with the production team on order fulfillment
  • Provide customer care through email and phone as required
  • Liaise with in-store master tailors to take measurements and fix individual customer issues
  • Manage daily cash and bank transactions
  • Contribute to visual merchandising and store display

About You

We are looking for a candidate with 3 years of experience in customer service in the hospitality sector. Any experience in retail is a bonus. You should be proficient in MS Office, Excel, Word, and email. You should have exceptional communication skills, both written and verbal, and be customer service-oriented with a natural desire to care for the needs of others.

Requirements:

  • 3 years of experience in customer service in the hospitality sector
  • Proficient in MS Office, Excel, Word, and email
  • Exceptional communication skills, both written and verbal
  • Customer service-oriented with a natural desire to care for the needs of others

Preferred Qualifications:

  • Knowledge and passion for men's fashion and style trends
  • Knowledge about men's tailoring, pattern design, garment alterations, and fabrics


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