Technical Support Specialist for Energy Grid Management

1 week ago


Bengaluru, Karnataka, India Aspen Technology Full time

AspenTech is a global leader in digital grid management, helping power and utilities companies achieve superior real-time control and optimization of complex energy networks.

The Role

Field Support Engineers provide ongoing support to complex OT systems worldwide, ensuring reliability, system performance, and world-class customer satisfaction. This challenging environment offers opportunities for engineers to expand their technical knowledge in the energy utility industry by solving complex issues for our customers.

Your Impact

  • Active participation in AMC activities at customer sites.
  • Troubleshooting, resolving or escalating customer incidents in a timely and professional manner according to contract maintenance and warranty.
  • Documentation of all customer interactions.
  • Contribution of ideas for improved customer service and continuous quality improvement.
  • Continuous learning and staying up-to-date with new technologies and trends.
  • Collaboration with other technical teams for day-to-day activities.

Requirements

  • Bachelor's degree in Electrical/Computer/Software Engineering.
  • 2-3 years of experience.
  • Prior experience in the power utility sector is preferred.
  • Knowledge of SCADA/control systems, including OSI Monarch SCADA, is an asset.
  • Familiarity with SCADA protocols like IEC101, IEC104, MODBUS, and DNP.
  • Experience with SQL databases such as SQL Server, MySQL, PostgreSQL, and Oracle.
  • Strong networking skills, including Windows OS, Red Hat OS, switches, and firewall troubleshooting.
  • Excellent communication and writing skills, with the ability to facilitate meetings as needed.
  • Good troubleshooting skills.
  • Basic programming knowledge, with a minimum introduction to C programming.
  • Ability to work on multiple projects simultaneously in a fast-paced environment.
  • Flexibility to travel domestically and internationally (less than 30% per year).

Estimated Salary Range:$90,000 - $120,000 per year



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