Business Process Improvement Specialist

We are seeking a highly skilled Procurement Specialist to join our team. As a key member of our procurement function, you will be responsible for managing the entire procurement process from sourcing to payment.

Key responsibilities include:

• Qualifying or rejecting purchase orders with detailed directions
• Establishing and maintaining internal and external partner relationships
• Collaborating with partners and sales teams to modify purchase orders to meet customer needs promptly
• Explain key internal processes to vendor partners and account managers
• Updating the status of aging purchase orders and following up with partners on scheduled shipments
• Maintaining part number information within client databases, updating pricing and product line instructions for sales teams
• Ensuring the flow of information from partners to clients
• FOLLOWING ESTABLISHED PROCEDURES FOR DAILY WORK REQUIREMENTS AND RESPONSIBILITIES
• Utilizing new process improvement resources
• Staying current on departmental policies and product lines to ensure correct processing of drop ship purchase orders
• Working with management on approving exceptions outside departmental guidelines
• Seeking assistance from senior specialists and supervisors to resolve complex issues
• Reviewing and analyzing purchase orders for assigned product lines
• Proactively working on issues causing purchase order placement delays and supporting additional information collection
• Communicating with Order Management or Master Data Teams regarding item master issues
• Contact person for client and internal stakeholders for any procurement-related issues owning regular operation rhythm
• Overseeing process KPIs and metrics, providing deep analysis with understanding of root causes
• Providing technical guidance and sharing knowledge on processes and systems within the team in daily operations, training new joiners
• Supporting and coordinating the team on daily processing/operations, workload allocation
• Assisting to hire, groom, and help new members onboard
• Providing input for promotions and staff reviews
• Facilitating regular 1-on-1 meetings and direct goal development and progress
• Performing weekly trending-based coaching to manage team members' performance
• Handling a team of FTEs and being responsible for day-to-day quality assurance, monitoring, and coaching of the team
• Managing the flow of day-to-day operation, responding to customer queries and concerns

Minimum qualifications/skills required include:

• Bachelor's degree
• Excellent professional experience in Source to Procure
• Industry experience - Services or hi-tech industry
• Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement-related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP-related reconciliation activities
• Ability to define and articulate underlying process gaps and resolve challenges, complex issues

Preferred qualifications/skills include:

• Ability to learn quickly
• Diploma/post-graduation in International supply chain management/Sourcing Management
• Excellent communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP knowledge and experience would be an added advantage
• Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

We offer:

• A transformation leadership opportunity - Work at the cutting edge of AI, automation, and digital innovation
• An impact-driven work environment - Drive change for global enterprises and solve business challenges that matter
• A career acceleration program - Get hands-on experience, mentorship, and continuous learning opportunities
• The chance to work with bold thinkers and problem-solvers who push boundaries every day
• A values-driven culture - Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress