Product Delivery Specialist
1 week ago
As a Product Delivery Specialist at Convin, you will play a crucial role in helping our clients achieve their business goals through improved sales and customer experience.
About ConvinConvin is a cutting-edge conversation intelligence platform founded by IIT Delhi Alumni. Our innovative technology enables organizations to automate quality and coaching for representatives while providing deep business insights for leaders.
We leverage AI and ML to drive efficiency and reduce costs, making us a leader in the industry. Our clients include notable companies such as Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark.
Key Responsibilities:- Provide actionable feedback to representatives on their call quality and provide coaching to help them improve their performance.
- Identify areas of improvement in the customer service process and collaborate with the management team to develop solutions.
- Create and maintain reports on call quality, identifying trends and opportunities for improvement.
- Provide regular feedback to management on call quality and team performance.
- Conduct regular training sessions for representatives on best practices and quality standards.
- Excellent communication and interpersonal skills.
- Able to work independently and in a team environment.
- Strong analytical and problem-solving skills.
- Proficient in Hindi and English.
- Able to manage time effectively and meet deadlines.
- Knowledge of quality monitoring tools preferred.
- An estimated salary of ₹40,000 - ₹60,000 per month, depending on qualifications and experience.
- Opportunity to learn from experienced professionals and grow within the company.
- Convin offers a comprehensive reimbursement policy, allowing you to purchase courses or books worth ₹1,000 every month.
- A generous WiFi allowance of ₹6,000.
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