Technical Process Excellence Specialist

2 weeks ago


Bengaluru, Karnataka, India SLK Full time

About the Role

We are seeking a Technical Process Excellence Specialist to join our team. In this role, you will be responsible for providing process and quality assurance support to projects in a CBU.

Key Responsibilities and Accountabilities

  • Participate in receiving, analysing and improving customer satisfaction, reduce customer complaints and customer reported defects.
  • Participate and contribute in customer status calls, customer reviews from process & quality perspective.
  • Derive PPQA plan for CBU projects, perform, monitor and report the activities to the concerned. Should have supported 8-10 project as SQA or Process Support.
  • Contribute/ Drive to Quality reviews and improvement initiatives within the CBU.
  • Participate/ Contribute in Operational Reviews, Internal team meetings.
  • Support POs and PMs in process tailoring, planning, estimation, risks management and reviews.
  • Evaluate and implement changes in project health review metrics and create a culture of quality at source.
  • Develop and maintain knowledge on emerging technologies and their application in the delivery excellence space.

Requirements

  • Bachelor of Engineering (any discipline) or MCA.
  • Certifications: CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired).
  • Overall experience of 2-3 years with relevant experience of 1-2 years.

Skills and Qualifications

  • Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain.
  • Knowledge on SDLC (Waterfall, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO).
  • Ability to communicate effectively and manage a team.
  • Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel.

Estimated Salary: $80,000 - $110,000 per annum. This estimate is based on industry standards and your location.



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