Customer Service Team Member

2 weeks ago


Mohali, Punjab, India Vodafone Idea Limited Full time

Job Title: Customer Service Team Member - Response & Resolution


Vodafone Idea Limited is a leading telecom service provider in India, offering pan India Voice and Data services across 2G, 3G and 4G platforms.


Role: The Response & Resolution Team Member is responsible for coordinating and managing the closure of customer issues referred to the circle from the partner team.


Key Responsibilities:



  • Coordinate and manage the closure of customer issues referred to the circle from the partner team.
  • Execute circle-specific issues at circle recommended by Proactive Resolution CoE.
  • Manage circle-specific Regulatory compliances pertaining to CC & BO Operations.

Requirements:



  • Knowledge and subject matter expertise around VIL processes and systems.
  • Excellent analytical skills to identify process/product gaps and provide resolution.
  • Good coordination and influencing skills.
  • 2-3 years of work experience with at least 1 year in the telecom domain.

Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.



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