ServiceNow Tech Lead

1 month ago

Pune, Maharashtra, India Ensono Full time

About Ensono

Ensono is a technology adviser and managed service provider that accelerates clients' digital transformation to achieve lasting business outcomes. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud, and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3,500 associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it's public, multi, or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it.

About our team

As a member of the Automation Engineering team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our Application development teams to make their services more usable. Our Automation Engineering team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company's growth over the next decade.

Key Responsibilities:

  • Proven experience working with ServiceNow's Platform, CSM suites, and its integration with ITSM and ITOM suites.
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, JavaScript).
  • Knowledge of managing Update Sets, Releases, and Clones as it pertains to SDLC across multiple ServiceNow instances.
  • Solid understanding of data structures, Application Scoping, algorithms, object-oriented design, and design patterns.
  • Experience implementing Service Catalog, CMS, MID Server, Integrations with LDAP, SSO, and other applications external to ServiceNow.
  • Expertise in System integration, such as web services, REST APIs, SOAP, MID, AJAX, and JSON.
  • Experience with designing complex workflows, Domain separation, and Integration with other 3rd party/client systems is a must.
  • Configure and enhance all aspects of ServiceNow, such as workflow, user interface (UI), client scripts, business rules, catalogs, orchestration, and more.
  • Perform a consulting role to understand and solve business problems to determine high-level solution designs across App Engine, integrations, portals, and various ServiceNow products to achieve higher efficiency.
  • Provide design, planning, implementation, and development/delivery activities, addressing issues to deliver quality solutions to our customers.
  • Code reviews for other developers and advice on best practice methodologies.
  • Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
  • Create working demos and prototypes as necessary, prior to full deployment within the ServiceNow environment.

Experience:

  • Subject Matter expert for ServiceNow platform with 5+ experience in ServiceNow.
  • ServiceNow Certified Implementation Specialist certification.
  • Application Integration and integration with 3rd party tools is a must.
  • Designed and architected number of solutions aligned with client business need.
  • Functional knowledge of IT infrastructure like Network, Firewall, Security, OS, Database, Backup, Storage, Middleware.

Communicates technical problems and solutions to both technical and non-technical audiences.

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