Business Analyst
3 weeks ago
About the Role
We are seeking a seasoned Salesforce Business Analyst to join our team at eCosmos India Private Limited. This individual will work closely with stakeholders to identify business needs and drive implementation to optimize Salesforce for effective payments follow-up and management.
Key Responsibilities
- Requirement Gathering & Analysis
- Collaborate with business stakeholders to understand their processes and translate these into detailed business, functional, and technical requirements.
- Conduct workshops and interviews to gather user stories and define acceptance criteria.
- Salesforce Solution Design
- Translate business needs into functional solutions within the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Work closely with technical teams to define solution architecture and ensure alignment with business requirements.
- Process Improvement & Optimization
- Analyze existing business processes and recommend solutions to improve efficiency and effectiveness using Salesforce functionality.
- Facilitate change management processes to ensure successful implementation and user adoption of Salesforce features.
- Payments Follow-Up Collaboration
- Collaborate with the finance team to ensure Salesforce is integrated with financial processes for payment tracking and invoicing.
- Work closely with customers to ensure timely follow-up on outstanding payments and ensure Salesforce supports the payment reminder process.
- Track payment statuses within Salesforce and provide finance teams with regular updates to improve cash flow management.
Requirements
- Salesforce Expertise
- In-depth knowledge of Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud, or other Salesforce products).
- Experience with Salesforce configuration and customization (fields, objects, workflows, page layouts, validation rules).
- Familiarity with Salesforce Lightning interface and AppExchange solutions.
- Business Analysis
- Proven experience in gathering, analyzing, and documenting business requirements.
- Expertise in creating process flow diagrams, use cases, and other analysis tools.
- Strong problem-solving skills with a focus on process improvement.
- Finance Collaboration
- Experience working with finance teams to track payments, invoicing, and manage cash flow processes.
- Ability to build Salesforce processes that integrate with financial workflows and reporting systems.
- Project Management
- Experience working in Agile/Scrum environments.
- Strong time management skills and the ability to manage multiple projects simultaneously.
What We Offer
eCosmos India Private Limited offers a competitive salary package, opportunities for professional growth and development, and a collaborative work environment.
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