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Collection Team Lead
4 weeks ago
About Capital Now:
Capital Now is a leading digital lending platform in India, providing personal credit facilities to salaried individuals. We leverage technology and big data analytics to deliver innovative credit products, ensuring a seamless online loan application process. Our unsecured loans offer up to Rs. 1,50,000/- with flexible installment options.
Job Description:
As a key member of our collections team, you will be responsible for leading, mentoring, and supervising a team to achieve departmental goals. Your primary objective will be to create and implement effective collection strategies, minimizing delinquent accounts and reducing bad debt. You will track and analyze key performance indicators (KPIs) to improve collection rates and processes, ensuring compliance with relevant laws, regulations, and company policies. Regular reports on collection activities, performance, and improvement plans will be prepared for senior management. You will work closely with other departments, including Customer Service, Product, and Legal, to resolve issues and improve processes.
Requirements:
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 5 years of experience in a collections role, with at least 2 years in a managerial position, preferably within the fintech or financial services industry.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Proficiency in collection software and MS Office Suite.
- In-depth knowledge of credit risk management and debt collection laws.
- Analytical and problem-solving mindset.
What We Offer:
Capital Now offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
