Executive Team Lead
2 weeks ago
• Monitor and manage the offline booking queue to optimize conversion rates.
• Communicate with customers to share important information or collect payment for fare differences.
• Collaborate with the tech and product teams to resolve recurring issues and implement fixes.
Required Skills:
• Expert knowledge of airline portals, GDS, and CRMs.
• Proficiency in the Galileo GDS platform.
• Exceptional customer service and communication skills.
• Ability to work flexible hours and be part of rotational shifts.
• Strong understanding of fare rules, ticketing processes, and travel regulations.
• High energy and drive to work in a dynamic environment.
• Multitasking and handling multiple client inquiries simultaneously.
• Excellent teamwork skills.
• Minimum 2 years of relevant experience in the travel industry.
About ixigo:
iXigo is a leading travel technology company that offers a range of services, including online travel bookings, travel information, and more. We're looking for talented individuals to join our team and help us deliver exceptional customer experiences.
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