Customer Relationship Manager
5 days ago
Alliance Recruitment Agency is a leading recruitment agency dedicated to connecting top talent with exceptional companies. We pride ourselves on delivering high-quality recruitment solutions while fostering strong relationships with our clients.
Job OverviewAs a Client Service Coordinator, you will be responsible for managing and enhancing relationships with existing clients, identifying new business opportunities, and ensuring seamless communication between the recruitment team and clients. Your goal will be to maintain client satisfaction, upsell recruitment services, and gather new requirements from our existing clients to drive business growth.
Key Responsibilities:- Client Engagement & Relationship Management
- Build and maintain strong, long-term relationships with key clients.
- Act as the primary point of contact for client inquiries, ensuring a high level of responsiveness and professionalism.
- Regularly engage with clients to understand their recruitment needs, preferences, and challenges.
- Upselling & Business Development
- Identify opportunities to upsell additional recruitment services and value-added solutions.
- Work closely with clients to understand their business growth strategies and align recruitment services accordingly.
- Generate new requirements from existing clients and expand the agency's presence within client organizations.
- Client Feedback & Issue Resolution
- Proactively gather feedback from clients to continuously improve service delivery.
- Address any issues or concerns raised by clients and ensure they are resolved to the client's satisfaction.
- Proven experience in client-facing roles, ideally in recruitment, staffing, or HR services.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- A proactive and solution-oriented mind-set, with a focus on client satisfaction.
- Ability to identify and act on upselling opportunities.
- Excellent organizational skills with attention to detail.
- Familiarity with recruitment processes and staffing services is a plus.
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Customer Relationship Manager
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