Innovative PS Operations Analyst for Global Growth

2 weeks ago


Pune, Maharashtra, India NICE Full time

At NICE, we're a company that challenges our limits. We set the highest standards and execute beyond them.

NICE Actimize is comprised of talented individuals with a passion for delivering innovative solutions to the market.

To find and acquire the best talent around the globe, we offer a challenging work environment, competitive compensation, and rewarding career opportunities.

We're currently seeking an experienced Professional Services Operations Analyst to support our global Professional Services organization.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a cross-functional, matrix-oriented environment.

Key Responsibilities

  • Develop and provide high-quality monthly KPI reports at various management levels, including project P&L, utilization, and billable hours.
  • Act as administrator for PS time tracking and project management system (ChangePoint PSA), ensuring data integrity.
  • Design and provide ad-hoc reports and support for the PS organization upon request.
  • Provide business analysis, forecast, measure, track, and report PS pipeline opportunities.
  • Improve internal procedures related to professional services activities to increase efficiency and effectiveness.
  • Train new PS employees on ChangePoint PSA and develop/maintain various dashboards and reports.
  • Work in a fast-paced environment, completing training projects according to project timelines.

Requirements

  • Bachelor's Degree in Information Technology or related field.
  • Strong experience with ChangePoint PSA and Excel.
  • Able to connect the dots across multiple systems and draw a single source of truth.
  • Familiarity/experience with any Learning Management System (LMS).
  • Demonstrated comfort working in a multinational environment with international work experience preferred.
  • Excellent communication and interpersonal skills with ability to influence team members.
  • Process-oriented, proactive, and customer-focused.
  • Flexible and able to quickly act under pressure.

Salary Range: $65,000 - $90,000 per year

NICE offers a hybrid work model with 2 days of office work and 3 days of remote work. The salary range is based on location and experience.



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