Business Solutions Coordinator

3 weeks ago


Mumbai, Maharashtra, India ScaleneWorks Full time
Job Description

At ScaleneWorks, we're seeking a highly skilled Business Solutions Coordinator to join our team. In this role, you'll be responsible for ensuring that business solution requirements are met by coordinating activities across functional areas and departments.


Key Responsibilities:


  • Work with team members and BPC Lead to provide high-quality specifications for complete end-to-end project delivery.
  • Escalate issues and recommend adjustments as needed.
  • Maintain records of account-specific application problems and attempt to resolve them.
  • Identify and research process changes or adjustments and escalate accordingly.
  • Collaborate with senior team members to coordinate communications between lines of service (LOS) and clients to ensure integration of new, enhanced, and existing applications meet client specifications.
  • Provide support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
  • Ensure delivery of projects meet client and company expectations and needs.

Requirements:


  • Any graduation and/or post-graduation degree.
  • Bachelor's degree in business administration, engineering, information systems, or a related field preferred.
  • Three or more years of support services or project or program experience.
  • Experience working with the technology industry.
  • Experience working with company products and operating systems.
  • Experience working with computer systems and their use.
  • Accounting background preferred.

Additional Qualifications:


  • Qualitative deliverables.
  • Analytical and problem-solving skills.
  • Basic accounting skills.
  • Interpersonal skills to interact with customers and team members.
  • Organization and time management skills.
  • Communication skills.
  • Ability to work independently and as part of a team.


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