Collection and Dispute Management Team Member
3 weeks ago
At HCLTech, we are seeking highly motivated and talented Freshers to join our team as Customer Service Representative in our International Voice and Semi Voice Process.
Job Summary
We are looking for individuals who are passionate about delivering exceptional customer service and have a strong commitment to excellence. As a Customer Service Representative, you will be responsible for managing customer accounts, identifying outstanding debts, and taking timely action to encourage customers to make timely payments.
Key Responsibilities
- Monitor customer accounts and identify outstanding debts
- Process, verify, and post receipts for goods sold and services rendered
- Generate reports and statements for internal use
- Perform customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution
- Maintain records regarding payments and account statuses
- Research and resolve customer discrepancies
- Coordinate with other internal and external stakeholders to address customer queries
- Ensure accurate, timely, and appropriate responses to disputes within defined turnaround time requirements
- Engage in ongoing education opportunities to update job knowledge
Requirements
- Fresher with good English communication skills
- Graduation is compulsory (without any standing arrears)
- Strong verbal and written communication skills
- Ability to work under pressure and within time constraints
- Attention to detail and strong analytical skills to solve customer queries
- Ability to build relationships with clients and internal departments
Rounds of Interview
- HR Screening
- Versant Test
- Operations Interview
Perks and Benefits
- Cab provided (chargeable)
- International Trainers
- World-class exposure
- Excellent working environment
- Salary - Best in industry
- Shift - Flexible with any shifts (Night)
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