Customer Escalation Resolution Specialist

4 days ago


Tiruppur, Tamil Nadu, India beBeeEscalation Full time ₹ 50,00,000 - ₹ 80,00,000
Job Description:

We are seeking a highly skilled professional to handle customer escalation cases in a timely and effective manner.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and analytical mindset.

They will work closely with cross-functional teams to gather information and expedite resolution, while maintaining accurate records of escalated cases and generating regular reports on escalation trends.

Key Skills and Qualifications:
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and analytical mindset
  • Empathy and patience in dealing with customer concerns
  • Ability to collaborate effectively with cross-functional teams
Benefits:

This role offers an exciting opportunity to grow professionally and personally, with the chance to develop new skills and expertise.

The successful candidate will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Others:

Our company values diversity and inclusion, and we strive to create a workplace culture that is welcoming and respectful to all employees.



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