Retention Operations Lead

2 weeks ago


Surat, Gujarat, India YOU Broadband India Limited Full time

Job Details

Position - Retention Head

  • Oversee daily operations related to churn and collections management.
  • Develop strategies for customer win-backs and team productivity improvement.
  • Boost online sales through effective upselling and cross-selling techniques.
  • Ensure exceptional customer service and enhance Average Revenue Per User (ARPU).
  • Conduct thorough planning and analysis to drive business growth.

Qualification:

  • Candidates must be graduates with broadband experience.


Experience:

  • A minimum of 5 years of relevant work experience is required.
  • Team management, good communication, and analytical skills are essential.
  • Proficiency in computers and MS Office applications is necessary.

About the Role

We seek an experienced Retention Head to join our team at YOU Broadband India Limited. The successful candidate will lead our efforts in managing day-to-day operations, developing strategies for customer retention, and driving business growth.

Key Responsibilities

  • Manage day-to-day operations related to churn and collections management.
  • Develop strategies for customer win-backs and team productivity improvement.
  • Boost online sales through effective upselling and cross-selling techniques.
  • Ensure exceptional customer service and enhance ARPU.
  • Conduct thorough planning and analysis to drive business growth.

Requirements

  • Graduates with broadband experience.
  • A minimum of 5 years of relevant work experience.
  • Team management, good communication, and analytical skills.
  • Proficiency in computers and MS Office applications.

About You

We offer a competitive salary range of ₹800,000 to ₹1,200,000 per annum, commensurate with experience.



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