Lead Administrator

1 month ago

Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time
Job Summary

Cencora India Technology Services Private Limited is seeking a highly skilled and experienced Lead Administrator to join our team. As a key member of our IT department, you will be responsible for the design, configuration, and customization of the Archer platform to meet the specific needs of our organization.

Key Responsibilities
  • Ensure adequate system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware.
  • Act as a Lead Administrator for various enterprise applications by ensuring timely resolution of system problems and enhancing system functionality.
  • Serve as a platform subject matter expert, educating or informing colleagues and customer groups on the capabilities and potential applications of tools.
  • Provide guidance and expertise to Administrators I/II/III to ensure adequate day-to-day end user support for CRM applications to all levels of the organization.
  • Maintain application and platform health, availability, and stability.
  • Work with production team to schedule production release updates and upgrades.
  • Support integration of changes in test, pre-production, and production environments.
  • Work with production quality assurance/testing team to ensure appropriate level of testing has been completed prior to implementation of change.
  • Ensure the performance and reliability of the systems or applications.
  • Define procedures and technical design for user access and administration.
  • Monitor and maintain a comprehensive set of performance metrics for all system features.
  • Identify risk levels and recommend and implement corrective/preventive actions.
  • Maintain history reports, identifies, and addresses re-occurring problems.
  • Counsel users on technology changes that will impact work processes.
  • Prepare documentation for customer support, such as software configurations and network configurations.
Requirements
  • Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience.
  • 6+ years of directly related or relevant experience, preferably in application support or system/application/database administration.
  • Technical Lead Experience.
  • The candidate should have RSA, Data field experience.
  • Client Interaction, Testing and Quality Assurance Experience.
Preferred Certifications
  • Salesforce Certified Administrator.
  • Microsoft Certified Systems Administrator (MCSA).
  • Microsoft Certified IT Professional.
  • ITIL, ITSM Certifications.
Skills and Knowledge

Behavioral Skills:

  • Conflict Resolution.
  • Creativity & Innovation.
  • Decision Making.
  • Planning.
  • Presentation Skills.
  • Risk-taking.

Technical Skills:

  • Identity & Access Management.
  • Database Administration.
  • IT Support like Software & Hardware Installation, Troubleshooting.
  • Software Validation.
  • Standard Operating Procedure Design.
  • Systems Integration.
  • IT Regulatory Compliance like SOX Compliance.

Tools Knowledge:

  • Software Configuration Management Tools like Ansible, Puppet.
  • Citrix technologies like XenDesktop, XenApp, XenServer.
  • Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL.
  • Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP.
  • Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System.
  • Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design.
  • Microsoft Office Suite.
  • Relational Database Management System (RDBMS) Software.
  • Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud.
  • Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP.
What Cencora Offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time.

Affiliated Companies

Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

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