Director of Technology Operations

6 days ago

Bengaluru, Karnataka, India Delta Air Lines Full time

About Delta Air Lines:

Delta Air Lines, the U.S. global airline leader in safety, innovation, reliability and customer experience, is seeking a highly skilled Director of Technology Operations to join our team.

Key Responsibilities:

Resource Planning and Allocation:

  • Develop and maintain an effective resource management plan, ensuring optimal allocation of IT resources across projects and departments.
  • Collaborate with project managers and department heads to assess resource needs and forecast future requirements.
  • Monitor resource utilization and availability, adjusting plans as necessary to optimize performance.

Team Leadership:

  • Lead and mentor a team of IT professionals across multiple platforms, including system administrators, network engineers, developers, and support staff.
  • Conduct regular performance reviews, provide feedback, and develop professional growth plans for team members.
  • Ensure integrity by maintaining trust and credibility among team members.
  • Foster a culture of learning and development, facilitating training programs to keep team members up-to-date with the latest technologies and best practices.

Technical Oversight:

  • Utilize technical expertise to assess the technical requirements of projects and ensure the right resources are in place to meet these needs.
  • Provide guidance on technical issues, troubleshooting, and problem resolution, implementing procedures and processes to resolve impediments.
  • Stay current with emerging technologies and trends, evaluating their potential impact on the organization.

Budget and Vendor Management:

  • Develop and manage the IT budget, ensuring efficient use of financial resources.
  • Oversee procurement processes for hardware, software, and services, maintaining relationships with key vendors and suppliers.
  • Ensure service level agreements are met, providing exceptional value to stakeholders.

Process Improvement and Governance:

  • Implement and maintain IT governance policies and procedures, ensuring compliance with industry standards and regulations.
  • Identify opportunities for process improvements, implementing best practices to enhance efficiency and effectiveness.
  • Ensure the security and integrity of IT systems and data, enforcing security best practices across the team.

Communication and Reporting:

  • Effectively communicate with all levels of employees and management, capable of successful formal and informal communication.
  • Communicate resource management strategies and status updates to stakeholders, including executive leadership.
  • Prepare and present regular reports to department leaders on resource utilization, project status, and performance metrics.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field; a master's degree or relevant certifications (e.g., PMP, ITIL) are a plus.
  • Experience: Minimum of 5 years of experience in an IT Lead role, Resource manager, Project manager, or a similar role with a strong technical background.
  • Technical Skills: In-depth knowledge of IT eco-systems spanning multiple platforms and the software development life cycle.
  • Leadership Skills: Proven experience in team leadership, conflict resolution, and personnel management.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment with changing priorities.

The estimated salary for this position is $120,000 - $180,000 per year, based on industry standards and location.

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