Travel and Expense Systems Support Specialist
3 weeks ago
Job Summary:
Raytheon Technologies has an opening for a Finance Business Analyst to support the Travel and Expense Applications. The ideal candidate will have a strong background in financial software applications and be proficient in Excel, with experience in working with global team members and customers.
Key Responsibilities:
- Responsible for working/troobleshooting support tickets concerning Travel and Expense Applications such as Concur and Concur Mobile App.
- Responsible for updating knowledge articles for the Travel and Expense IT support processes
- Responsible for the recording/monitoring daily for the interfaces between Concur and other Systems.
- Work with a broad multi-disciplined user base to support system change requirements, develop functional specifications and support project execution
- Responsible for ad-hoc projects and to provide guidance, measure deliverables and communicate with multiple levels within the organization is a desired competency.
- Responsible for working across teams to find answers to users issues as it concerns travel and expense.
Required Skills:
- Typically, a Minimum 2+ years' experience supporting financial software applications and a bachelor's degree or equivalent combination of related work experience and schooling in lieu of degree
- Ability to work efficiently with EXCEL – vlookups, pivots, macros
- Ability to work a shift schedule covering 3am till 11am CT
- Ability to work well with Global team members and customers.
- A good understanding of technology and ability to support custom apps interms of requirements gathering and testing
- Experience with the IT life cycle: Requirements/Analysis, Design, Specification, Code/Configuration, Development Testing, Change Management, Sustain, and Optimize
- Demonstrated Project Management proficiency
- Advanced ability to translate business needs and problems into viable and optimal solutions
- Advanced analytical and problem-solving skills
- Critical thinker, coupled with strong interpersonal and communication skills, adding energetic input within a team environment
- Detail Oriented with the ability to appropriately balance priorities, deadlines, and deliverables
- Potential to assume responsibility for ad-hoc projects that may require manpower resources during critical times
Desired Skills:
- Familiarity with ServiceNow Incident and Knowledge Modules
- Functional finance experience
- Fluent with Microsoft Tool Suite
- A Continuous improvement mindset to help streamline processes.
- Experience with Agile framework and Toolset: JIRA
Required Education:
Typically, a Bachelor's degree in Business Administration, Accounting, Finance, Computer Science or related field or equivalent combination of work experience and schooling in lieu of degree
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