Agency Manager
1 month ago
We're a deep-tech startup building a highly innovative and secure financial hub for a digital-first generation. Our mission is to create an inclusive culture of diverse people who inspire us and make our work more fun.
Job Description
We're looking for an exceptional Agency Manager - Collections to join our team. As a key member of our agency onboarding lifecycle, you'll be responsible for managing the process from scoping requirements to vendor selections, due diligence, commercial finalization, and agreement. You'll also own agency SOPs and ensure compliance to RBI guidelines, ensuring smooth handshakes in transitions from in-house to agency and clawbacks. Additionally, you'll own and drive daily operations with agencies, including regular cadences on metrics, exception handling, customer grievance redressal, and coverage. You'll also own and manage audit and quality frameworks, as well as drive comms and engagement strategies for all allocated customers to maximize recovery. Finally, you'll lead product requirements charters across 3P engagements.
Selection Process & Timelines
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements. Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude, and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability. We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun. We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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