Network Policy Analyst
3 weeks ago
Drive Network Policy Evolution
As a Technical Writer for Policy, you will play a key role in shaping American Express's Network Policy and process. Reporting to Manager Global Network Policy, you will be responsible for creating, maintaining, and publishing policy and technical content using Microsoft Office tools, FrameMaker, and Adobe.
Key Responsibilities:
- Develop and maintain high-quality policy and technical content, including document creation, maintenance, and publishing.
- Collaborate with cross-functional teams to ensure policy and process alignment.
- Utilize advanced technical writing skills to create engaging and informative content.
- Manage multiple projects and deliverables within prescribed timelines.
Requirements:
- 4+ years of experience in technical writing, preferably in the financial services industry.
- Advanced experience in FrameMaker and Adobe Experience Manager Guides.
- Proven experience with DITA XML framework and systematic workflows.
- Strong organization and project management skills.
- Ability to work in a dynamic and cross-functional environment.
About American Express:
At American Express, we are committed to providing our customers with the best possible experience. We are looking for talented individuals who share our passion for delivering exceptional service and driving innovation. If you are a motivated and detail-oriented technical writer with a passion for policy and process, we encourage you to apply for this exciting opportunity.
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