Senior Billing Specialist

2 weeks ago


Greater Kolkata Area, India Genpact Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Senior Billing Specialist. As a key member of our Ad Operations team, you will be responsible for ensuring accurate and timely billing for all advertising revenue.

The successful candidate will have a proven track record in OTC (Order-to-Cash) operations, with experience in billing management and a good understanding of upstream and downstream processes. They will be able to exercise sound judgment and decision-making skills, work well under pressure, and effectively handle multiple concurrent demands.

The ideal candidate will possess excellent written and verbal communication skills, with the ability to work collaboratively with sales reps and external subscribers/advertisers. A high level of customer handling skills and knowledge of Excel is also essential.

Responsibilities:
  • Input and process advertising contracts; accurately assigning rates and ad tiers.
  • Provide inputs to the mapping and maintenance of end-to-end Business processes, maintenance of Standard Operating Procedure (SOPs) documentation for Customer master data activities
  • Assist with generating billing for all advertising revenue within 24 hours
  • Assist sales organization with ad order entry and rating.
  • Perform advertising research and assist with resolving customer queries
  • Input advertising adjustments.
  • Help resolve rating errors.
  • Work


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