Team Leadership Position
4 weeks ago
Company Overview
VCATCH is a leading provider of cost-effective call center services in Bangalore, backed by its core management team with decades of experience in the BPO industry. Our services cater to various sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate, utilizing state-of-the-art technology and infrastructure.
Job Overview
We are seeking an experienced Team Leader to join our dynamic team at VCATCH. This is a full-time position based in Bangalore, requiring a candidate with between 1 to 3 years of relevant work experience. As a Team Leader, you will be responsible for guiding, mentoring, and managing a team to achieve operational excellence.
Responsibilities
- Lead and supervise a team to ensure targets and deadlines are met
- Provide regular coaching, feedback, and training sessions to team members
- Communicate effectively with management and other departments
- Implement operational strategies to improve team performance and productivity
- Ensure adherence to company policies and procedures
- Handle and resolve customer complaints and issues in a timely manner
- Motivate team members and foster a positive team culture
Requirements
- Exceptional communication skills
- Proven decision-making abilities
- Strong problem-solving capabilities
- Experience in conflict resolution in a team setting
- Ability to delegate tasks effectively
- Solid motivational skills to inspire team members
- Empathetic approach to team management
- Proficiency in strategic planning and execution
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