Team Leadership Position

4 weeks ago


Bengaluru, Karnataka, India VCATCH Full time

Company Overview

VCATCH is a leading provider of cost-effective call center services in Bangalore, backed by its core management team with decades of experience in the BPO industry. Our services cater to various sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate, utilizing state-of-the-art technology and infrastructure.

Job Overview

We are seeking an experienced Team Leader to join our dynamic team at VCATCH. This is a full-time position based in Bangalore, requiring a candidate with between 1 to 3 years of relevant work experience. As a Team Leader, you will be responsible for guiding, mentoring, and managing a team to achieve operational excellence.

Responsibilities

  1. Lead and supervise a team to ensure targets and deadlines are met
  2. Provide regular coaching, feedback, and training sessions to team members
  3. Communicate effectively with management and other departments
  4. Implement operational strategies to improve team performance and productivity
  5. Ensure adherence to company policies and procedures
  6. Handle and resolve customer complaints and issues in a timely manner
  7. Motivate team members and foster a positive team culture

Requirements

  • Exceptional communication skills
  • Proven decision-making abilities
  • Strong problem-solving capabilities
  • Experience in conflict resolution in a team setting
  • Ability to delegate tasks effectively
  • Solid motivational skills to inspire team members
  • Empathetic approach to team management
  • Proficiency in strategic planning and execution


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