Salesforce Technical Support Specialist
1 month ago
We're seeking a seasoned Salesforce Technical Support Engineer to drive transformation in our Quote-to-Cash processes. As a key member of our dynamic team, you'll play a pivotal role in providing top-notch technical support to our global Sales organization.
Key Responsibilities:
- Resolve production issues promptly and efficiently, adhering to Service Level Agreements (SLAs).
- Apply your analytical and troubleshooting skills to identify and resolve complex technical issues.
- Communicate technical information effectively to customers with varying levels of expertise.
- Manage problem intake, coordinate escalations, and maintain a comprehensive knowledge base.
- Support critical issues, especially those related to integrated system functionalities.
- Maintain expertise in multiple business processes within the Quote-to-Cash workstream.
- Prepare and execute manual data cleanups, enrichments, and migrations.
- Update and document knowledge base articles and system process flows.
- Collaborate with business stakeholders and development team members to ensure seamless feedback and communication.
- Identify areas for automation to increase efficiency and stay up-to-date with Salesforce release features.
- Work with the platform team to obtain regular reports and highlight discrepancies.
What We're Looking For:
Technical Requirements:
- Proficiency in Salesforce development using Apex, SOQL, SOSL, Flows, Lightning, and LWC.
- Strong command of one or more general-purpose programming languages (Java, JavaScript, or another scripting language).
- Hands-on experience with SQL or other databases.
- Familiarity with the Salesforce Development Lifecycle.
- Proficiency in using Version Control Systems.
- Proven track record of using Salesforce.com APIs for integrating Salesforce with external systems.
Soft Skills:
- Exceptional communication skills for smooth collaboration across teams and stakeholders.
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