Salesforce Technical Support Specialist

1 month ago


Bengaluru, Karnataka, India RingCentral Full time
Unlock Efficiency and Innovation as a Salesforce Technical Support Engineer

We're seeking a seasoned Salesforce Technical Support Engineer to drive transformation in our Quote-to-Cash processes. As a key member of our dynamic team, you'll play a pivotal role in providing top-notch technical support to our global Sales organization.

Key Responsibilities:

  • Resolve production issues promptly and efficiently, adhering to Service Level Agreements (SLAs).
  • Apply your analytical and troubleshooting skills to identify and resolve complex technical issues.
  • Communicate technical information effectively to customers with varying levels of expertise.
  • Manage problem intake, coordinate escalations, and maintain a comprehensive knowledge base.
  • Support critical issues, especially those related to integrated system functionalities.
  • Maintain expertise in multiple business processes within the Quote-to-Cash workstream.
  • Prepare and execute manual data cleanups, enrichments, and migrations.
  • Update and document knowledge base articles and system process flows.
  • Collaborate with business stakeholders and development team members to ensure seamless feedback and communication.
  • Identify areas for automation to increase efficiency and stay up-to-date with Salesforce release features.
  • Work with the platform team to obtain regular reports and highlight discrepancies.

What We're Looking For:

Technical Requirements:

  • Proficiency in Salesforce development using Apex, SOQL, SOSL, Flows, Lightning, and LWC.
  • Strong command of one or more general-purpose programming languages (Java, JavaScript, or another scripting language).
  • Hands-on experience with SQL or other databases.
  • Familiarity with the Salesforce Development Lifecycle.
  • Proficiency in using Version Control Systems.
  • Proven track record of using Salesforce.com APIs for integrating Salesforce with external systems.

Soft Skills:

  • Exceptional communication skills for smooth collaboration across teams and stakeholders.


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