Cloud Service Director
4 weeks ago
OpenText is a global leader in information management, where innovation and collaboration are key components of our corporate culture.
You will partner with highly regarded companies worldwide, tackling complex issues and contributing to projects shaping digital transformation.
Your Impact:
You are the Principal Customer Success Manager, responsible for assigned OpenText Cloud Managed Services accounts. You act as a trusted advisor and partner, understanding the customer's business and strategy related to their OT product portfolio.
You ensure operational health, customer satisfaction, and maximum ROI from OT Cloud Managed services investments.
What the Role Offers:
- Weekly status calls, monthly SLA reporting, business reviews, issue tracking, and cross-functional communication
- Managing customer expectations to avoid escalations; leading escalation management if issues arise
- Interfacing at various levels within the customer's organization (business, technical, executive leadership)
- Identifying strategies to grow and achieve business objectives with the customer
- Recognizing new business opportunities and recommending products or services to enhance customer satisfaction and ROI
- Regular discussions addressing customer concerns, making adjustments, and ensuring issues are resolved
- Facilitating communications between teams for special circumstances, customer problems, and high-visibility service items
- Onboarding net-new hybrid customers
- Enabling customer sponsors through consultative and best-practice sharing approaches
What You Need to Succeed:
- Bachelor's degree in a technical or business discipline
- Strong client focus
- At least 10+ years of IT experience in Service Delivery Roles
- 5+ years' experience in a client-facing role within a software company
- Congruent with cloud technology and data center deployment; ITIL certification preferred
- A comfort level with creating and balancing fact-based analytics and real-world applications
- Demonstrable experience in developing customer satisfaction improvement programs
- Able to work independently with a positive problem-solving attitude
- Experience with formal project management techniques and consulting environments
- Solid work ethic with a willingness to work overtime when required
The estimated salary for this role is $120,000 - $150,000 per year, considering the job requirements and location. OpenText offers a competitive compensation package that includes benefits, training, and career growth opportunities.
-
Cloud Networking Director
3 weeks ago
Bengaluru, Karnataka, India Verint Full timeAbout the RoleWe are seeking an experienced Cloud Networking Director to lead our network operations teams in supporting cloud and hybrid platforms, notably AWS and Azure. This role is responsible for managing day-to-day operations, improving operational efficiencies, and designing and delivering hybrid and cloud networking solutions.The ideal candidate will...
-
Cloud Architecture Director
2 weeks ago
Bengaluru, Karnataka, India Granicus Full timeWe are seeking a visionary Cloud Architecture Director to lead our architectural strategy at Granicus, a Private Equity-backed cloud technology company. The ideal candidate will have a proven track record in running cross-functional engineering teams, with a strong emphasis on cloud architecture and service-oriented architecture (SOA).Key...
-
Strategic Cloud Architecture Director
2 weeks ago
Bengaluru, Karnataka, India Granicus Full timeUnlocking Innovation in GovTechWe are seeking an experienced Strategic Cloud Architecture Director to lead our architectural strategy at Granicus, a Private Equity-backed cloud technology company. The ideal candidate will have a proven track record in running tiger teams of multi-disciplined engineers, with a strong emphasis on cloud architecture,...
-
Cloud Security Engineering Director
4 weeks ago
Bengaluru, Karnataka, India American Express Full timeUnleash Your Expertise as a Cloud Security Engineering DirectorAmerican Express is embarking on an exciting cloud transformation journey, and we're seeking a visionary leader to spearhead our Cloud Security Engineering program. As a Cloud Security Engineering Director, you will be responsible for designing and implementing processes to ensure the...
-
Strategic Technology Director for India Sales
2 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeAbout Us:Cloud Software Group, a leading provider of cloud solutions, is seeking a highly skilled Strategic Technology Director to lead our India sales team. With over 1 million users globally, we offer a suite of cloud-based products that empower people to work from anywhere.We are committed to equal employment opportunity and welcome diverse perspectives...
-
Director of Cloud Architecture
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeCompany OverviewADC Karnataka is a leading organization that aims to drive innovation and growth in the technology sector. Our team is comprised of highly skilled professionals who work together to develop cutting-edge solutions that meet the evolving needs of our clients.SalaryEstimated salary for this position is ₹25,00,000 per annum, based on industry...
-
Service Operations Director
2 weeks ago
Bengaluru, Karnataka, India News Corp Full timeNews Corp, a global diversified media and information services company, is seeking an experienced Service Operations Director to join their team in Bengaluru, Karnataka.The ideal candidate will have 8+ years of experience in IT Service Management (ITSM) processes, including Incident, Problem, and Change Management. They will be responsible for leading and...
-
Cloud Engineering Director
3 weeks ago
Bengaluru, Karnataka, India JLL Full timeJob Description:JLL is a leading global provider of real estate and investment management services. As a seasoned Cloud Engineering Director, you will play a pivotal role in shaping the future of our cloud infrastructure, ensuring seamless integration, scalability, and high availability for our clients.We are seeking an experienced professional with a strong...
-
Senior Cloud Delivery Director
4 days ago
Bengaluru, Karnataka, India Capgemini Full timeJob SummaryWe are seeking a highly skilled Senior Cloud Delivery Director to join our dynamic team at Capgemini. As a key member of our organization, you will be responsible for managing and guiding cross-functional / technical teams in the successful delivery of complex projects using methodologies such as Scaled Agile Framework (SAFe) or Large-Scale Scrum...
-
Senior Cloud Sales Director
2 weeks ago
Bengaluru, Karnataka, India A2ZHIRE Full timeJob DescriptionWe are seeking an experienced Senior Cloud Sales Director to join our team at A2ZHIRE. In this role, you will be responsible for managing channel relationships and driving revenue growth across a variety of verticals.The ideal candidate will have 15+ years of experience in sales and team management, with a proven track record of success in...
-
Cloud Architect
4 weeks ago
Bengaluru, Karnataka, India Cloud Kinetics Technology Solutions Private Ltd Full timeJob DescriptionWe are seeking a highly skilled Cloud Architect with expertise in Integration Services to join our team at Cloud Kinetics Technology Solutions Private Ltd.OverviewThe successful candidate will design, develop, and implement integration solutions using Microsoft Azure services, focusing on building scalable cloud-based architectures. The role...
-
IT Service Management Director
2 weeks ago
Bengaluru, Karnataka, India Pan Asia HR Solutions Full timeOverviewPan Asia HR Solutions is seeking an experienced IT Service Management Director to lead the IT Service Management function within our organization. This role will be responsible for defining and implementing strategies, frameworks, and processes that ensure efficient and effective delivery of IT services across the enterprise.
-
Cloud Software Engineer
3 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeAbout This Team:You will be joining a world-class team that builds and maintains highly resilient and high-performing cloud services, helping customers securely access their hosted applications and desktops.Job Description/Responsibilities:Partner with development teams to design scalable and highly resilient systems using cloud architecture.Build automation...
-
Senior Engineering Director
2 weeks ago
Bengaluru, Karnataka, India Wipro Full timeJob SummaryWe are seeking an experienced Senior Engineering Director to lead our Cloud Data Platforms team. This is a senior leadership role that requires expertise in engineering management, technical leadership, and people management.About the RoleAs a Senior Engineering Director, you will be responsible for leading a team of engineers to design, develop,...
-
IT Director
7 days ago
Bengaluru, Karnataka, India MUFG Full timeJob Summary:We are seeking an experienced IT Director to lead our Enterprise Services team at MUFG. As a key member of our technology leadership, you will be responsible for driving the strategic direction of our Workplace Technology operations.About the Role:You will oversee the daily operations of our service desk and help desk teams, ensuring timely...
-
Cloud Infrastructure Engineer
7 days ago
Bengaluru, Karnataka, India My R Cloud Full timeJob Description:We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at My R Cloud. As a Cloud Infrastructure Engineer, you will play a key role in designing, implementing, and maintaining our cloud infrastructure.About the Role:The ideal candidate will have experience with managing and automating cloud platforms using...
-
Cloud Infrastructure Operations Engineer
4 weeks ago
Bengaluru, Karnataka, India Banyan Cloud Full timeAbout UsHonest Data technologies Pvt Ltd is a pioneering subsidiary of Banyan Cloud USA, a leading Cyber Security Product Company headquartered in San Jose California USA. Our flagship product Banyan Cloud is a groundbreaking CNAP Platform simplifying cloud security for multi-cloud and on-premises environments.This is an exceptional opportunity to be part of...
-
Cloud Software Engineering Director
2 weeks ago
Bengaluru, Karnataka, India BlackLine Full timeAbout the RoleBlackLine is seeking a skilled Cloud Software Engineering Director to lead our high-performing teams in developing and enhancing our cloud-based SaaS web application.ResponsibilitiesManage and recruit cross-functional Agile teams, including Front-end and Back-end Developers, to deliver valuable functionality to our clients.Define and drive an...
-
Director of Cloud Native Software Engineering
2 weeks ago
Bengaluru, Karnataka, India Blue Yonder Full timeAbout the RoleWe are seeking a highly experienced Director of Cloud Native Software Engineering to lead our engineering teams in developing a cutting-edge SaaS technology product for retail planning and supply chain fulfillment.ResponsibilitiesManage software engineering teams to design, build, and maintain scalable applications using cloud native...
-
IT Service Delivery Director
1 week ago
Bengaluru, Karnataka, India Pan Asia HR Solutions Full timeJob OverviewWe are seeking an experienced IT Service Delivery Director to lead our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes that ensure efficient and effective delivery of IT services across the enterprise.Key Responsibilities- Develop and implement ITSM strategies...