Senior Travel Operations Coordinator

1 day ago


Gurgaon, Haryana, India IGT Solutions Full time

Company Overview

IGT Solutions is a leading provider of innovative technology solutions, dedicated to delivering exceptional customer experiences.

Salary: ₹25,000 - ₹40,000 per month (dependent on experience)

Job Description

We are seeking a highly skilled and organized Process Associate to join our team in Gurugram. As a Process Associate, you will play a vital role in supporting the daily activities of our online travel agency, ensuring smooth transaction processes and delivering exceptional customer service.

Key Responsibilities:

  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform, ensuring accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, adhering to our policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately, generating and reviewing reports as needed.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A minimum of 0.6 years of experience in a related field.
  • A graduate degree or equivalent qualification.
  • Excellent communication skills and the ability to work effectively in a team environment.

Benefits:

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that encourages innovation and collaboration.



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