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3 days ago
We are seeking a skilled and experienced professional to assume the role of Training Officer. The ideal candidate will possess excellent communication skills, strong analytical abilities, and the capacity to manage multiple tasks effectively.
Key Responsibilities:- Conduct new hire training and soft skills / negotiation skill training.
- Complete monthly cyclic activities including refresher training, update training, and PKT.
- Sensitize to training needs and understand learning requirements of different learning groups.
- Liaison with Quality and Operations to identify, screen, and execute process improvement plans.
- Execute training tasks/assignments on short notice.
- Deliver and contribute towards process improvement.
The Training Officer will be responsible for taking accountability for new hires' performance during the OJT period, including attrition. They will also monitor calls of each advisor every week, provide immediate feedback, and document feedback signed off by concerned parties.
Functional/Operational Responsibilities:- Monitor calls across teams (cross-monitoring) every month.
- Nominate and groom floorwalkers amongst the team regularly.
- Conduct process refreshers and policy refreshers.
- Nominate advisors to conduct buzz sessions.
- Handle all escalation calls for the team.
- Share good/bad calls, create product-level FAQs.
- Nominate hall of fame & hall of shame for OJT batch.
- Conduct buzz sessions for any updates and share new information with the team.
- Check login schedules.
- Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.
To succeed in this role, the ideal candidate should have excellent communication skills, strong analytical skills, and good data representation skills. Additionally, they should be proficient in Microsoft Excel and able to prioritize tasks effectively using time management skills. We offer a dynamic work environment with opportunities for growth and development.
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