International Voice Support Associate

3 weeks ago


Gurgaon, Haryana, India Live Connections Full time
About the Role

We are seeking a skilled and motivated International Voice Support Associate to join our team at Live Connections. This is a permanent work-from-home opportunity that requires excellent communication skills, adaptability, and a passion for delivering exceptional customer experiences.

Job Summary:

  • Provide high-quality voice-based support to international clients in a dynamic and fast-paced environment
  • Resolve customer inquiries and issues efficiently, ensuring timely and effective resolutions
  • Maintain performance and quality targets, driving continuous improvement and growth
Key Responsibilities

Customer Support Expertise:

  • Deliver empathetic and professional support to customers via phone, resolving issues promptly and effectively
  • Escalate complex issues to senior team members or subject matter experts as needed

Communication and Collaboration:

  • Develop strong relationships with customers, colleagues, and stakeholders through clear and concise communication
  • Foster a collaborative environment by actively contributing to team discussions and feedback
Requirements

To succeed in this role, you will need:

Essential Skills and Qualifications:

  • Excellent English language skills (verbal and written)
  • Strong typing skills, with a minimum speed of 25 WPM and accuracy of 90%
  • Freshers with graduation or undergraduates with 6+ months of experience in customer service

Bonus Requirements:

  • International BPO experience is highly valued
What We Offer

At Live Connections, we offer:

Competitive Salary and Benefits Package:

  • A competitive salary, commensurate with your experience and qualifications
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and inclusive work environment that fosters growth and collaboration

Work-Life Balance:

  • The flexibility to work from home, allowing you to maintain a healthy work-life balance

Career Growth Opportunities:

  • The chance to build a rewarding career with a global company, with opportunities for advancement and professional growth

Join us today and embark on an exciting journey with Live Connections



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