International Voice Support Associate
3 weeks ago
We are seeking a skilled and motivated International Voice Support Associate to join our team at Live Connections. This is a permanent work-from-home opportunity that requires excellent communication skills, adaptability, and a passion for delivering exceptional customer experiences.
Job Summary:
- Provide high-quality voice-based support to international clients in a dynamic and fast-paced environment
- Resolve customer inquiries and issues efficiently, ensuring timely and effective resolutions
- Maintain performance and quality targets, driving continuous improvement and growth
Customer Support Expertise:
- Deliver empathetic and professional support to customers via phone, resolving issues promptly and effectively
- Escalate complex issues to senior team members or subject matter experts as needed
Communication and Collaboration:
- Develop strong relationships with customers, colleagues, and stakeholders through clear and concise communication
- Foster a collaborative environment by actively contributing to team discussions and feedback
To succeed in this role, you will need:
Essential Skills and Qualifications:
- Excellent English language skills (verbal and written)
- Strong typing skills, with a minimum speed of 25 WPM and accuracy of 90%
- Freshers with graduation or undergraduates with 6+ months of experience in customer service
Bonus Requirements:
- International BPO experience is highly valued
At Live Connections, we offer:
Competitive Salary and Benefits Package:
- A competitive salary, commensurate with your experience and qualifications
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and inclusive work environment that fosters growth and collaboration
Work-Life Balance:
- The flexibility to work from home, allowing you to maintain a healthy work-life balance
Career Growth Opportunities:
- The chance to build a rewarding career with a global company, with opportunities for advancement and professional growth
Join us today and embark on an exciting journey with Live Connections
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