Netsuite Technical Support Specialist
4 weeks ago
Staff4Me is seeking a skilled Netsuite Support Analyst to join our team. As a Netsuite Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system.
This role requires a strong understanding of Netsuite functionalities and the ability to effectively communicate technical concepts to non-technical users. The ideal candidate is detail-oriented, customer-focused, and has a passion for problem-solving.
Key Responsibilities:
- Respond to user inquiries, identify and troubleshoot issues, and provide resolutions in a timely manner.
- Collaborate with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
- Assist with system configurations, data imports/exports, and system integrations.
- Monitor system performance, identify and resolve any operational or technical issues.
- Maintain accurate documentation of user issues, resolutions, and system processes.
- Provide end-user training and support on system functionalities and best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- With 3 years of experience providing technical support and troubleshooting for Netsuite or a similar ERP system.
- Strong knowledge of Netsuite functionality, including modules such as Financials, Inventory, Order Management, and CRM.
- Experience with system configurations, data imports/exports, and system integrations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
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