Software Asset Management Specialist
3 weeks ago
About ZS
ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. Our most valuable asset is our people, and we believe that making an impact demands a different approach.
We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business.
Job Summary
The Senior Associate - Software Asset Management role at ZS will be responsible for providing support to all global users on their software needs. This includes software asset management activities, monitoring application usage, and reporting compliance of software usage.
Responsibilities
- Review new software requests for accuracy and adherence to standards and policies.
- Collect information from end users and coordinate with additional support teams to review software needs.
- Initial assessment, research, and resolution of basic incidents and requests regarding software use.
- Work with requestors on alternative options and ensure necessary data is captured for compliance and procurement.
- Escalate compliance matters, standards, or policy deviations, and other software-related issues to internal escalation teams.
- Compile and maintain inventory of company software and systems assets for tracking licenses.
- Administer license change management and license closure.
- Utilize inventory tools and central repositories for optimized use of software licenses.
- Ensure end-to-end user experience and act as a single point-of-contact for end users.
- Periodic review of SaaS and critical tools to ensure compliance with terms of use.
- Assign licenses or remove them for various tools.
- Support various IT functions for operational support.
- Prepare various reports, including software status and financial spends.
Requirements
- Possess a Bachelor's degree in information technology, computer science, or business administration, or a related field.
- 2 to 4 years of experience in software asset management.
- Ability to translate licensing terms and conditions in license agreements.
- Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices.
- Strong communication, interpersonal, team-oriented, organizational, and service mindset.
- Proactively identify cost savings opportunities relating to software and software maintenance.
- Strong end-user service skills.
- Self-motivated, goal-oriented, and an innovative thinker.
- Ability to work independently and in a team-oriented, collaborative environment.
- Familiar with Microsoft O365 tools.
- Able to prepare reports in tools like Excel.
- Must be able to handle multiple tasks and ensure proper follow-up.
- SAM certified professional is a value-add.
Perks and Benefits
ZS offers a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development.
Our robust skills development programs, multiple career progression options, internal mobility paths, and collaborative culture empower you to thrive as an individual and global team member.
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