Customer Service Representative

3 weeks ago


Mumbai, Maharashtra, India Job Gauge Full time

At Job Gauge, we are seeking a skilled Customer Service Representative to join our team. As a Telecaller, you will be responsible for making outbound calls to potential clients to provide information about our services and answer any queries they may have.

The ideal candidate will have 1-3 years of experience in a similar role, excellent communication and interpersonal skills, and the ability to work independently and in a team.

Key responsibilities include:

  • Making outbound calls to potential clients and persuading them to use our services
  • Maintaining a strong customer database and updating it regularly
  • Providing information about our services and answering any queries potential clients may have
  • Following up on leads and converting them into sales opportunities
  • Achieving monthly targets and contributing to the overall team goals

Requirements:

  • Excellent communication and interpersonal skills
  • Strong persuasion and negotiation abilities
  • Good knowledge of telemarketing techniques
  • Ability to work independently and in a team
  • Proficient in MS Office and CRM software
  • Positive attitude and a strong desire to achieve targets
  • Ability to handle customer complaints and resolve issues effectively


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