Senior Business Solutions Specialist

13 hours ago


Delhi, Delhi, India Community Brands Full time

We are seeking a talented Senior Business Analyst to join our Client Services team at Community Brands. This position will be based in our Pune office, working in the US time shift.

About Us:

Community Brands provides a network of solutions that empower mission-driven organizations to thrive. Our software enables non-profits and associations to engage with their communities, raise funds, and manage operations effectively.

A Day in the Life:

This role involves working closely with customers to understand their business processes and implementing Nimble AMS, a cutting-edge platform built on Salesforce. You will help customers navigate the application, document business requirements, and facilitate implementation phases.

About the Product:

Nimble AMS is a comprehensive association management solution that streamlines membership experiences, order processing, event management, and data analysis. By leveraging Salesforce's power, our platform helps teams achieve their goals efficiently.

In this role, you will:

  1. Collaborate with customers to identify business needs and provide expert guidance on Nimble AMS implementation
  2. Elicit and document business and system requirements for successful project execution
  3. Develop and maintain issue logs, meeting minutes, and schedules to ensure seamless communication
  4. Manage customer relationships by maintaining open lines of communication and providing regular updates
  5. Work closely with developers to implement requirements and provide necessary support during QA
  6. Foster collaboration among team members to drive project success

Requirements:

  • Bachelor's or Master's degree in Computer Science or relevant Engineering discipline
  • At least 5-12 years of IT experience, with 3+ years as a Business Analyst
  • Strong understanding of Salesforce platform administration, data management, integration, and security
  • Experience in SDLC process and handling projects from requirement gathering to launch phase as a BA
  • Proficient in Salesforce user setup, permissions, role hierarchy, profile management, and user creation
  • Excellent communication skills – verbal and written

Benefits:

  • Competitive salary: ₹1,200,000 - ₹1,800,000 per annum (dependent on experience)
  • Purpose-driven culture
  • Remote flexibility
  • Company-paid parental leave
  • Planned paid time off

Join us at Community Brands, where we strive to create a great place to work. We're passionate about community involvement, volunteer opportunities, and giving back to society.



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