Hospitality Operations Manager

3 days ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

Company Overview

GREATBELL HR Consultancy Services PVT LTD is a leading recruitment agency specializing in connecting employers with highly qualified candidates in the technical and hospitality sectors. With a strong network of around 500 companies in India, we strive to provide top-notch recruitment services and contribute to the success of our clients' businesses.

Job Opportunity

We are seeking a highly skilled and experienced Reservation Executive or Manager for a prominent hospitality group in Kerala. The successful candidate will be responsible for managing and coordinating all aspects of the reservation process, ensuring seamless and efficient operations. This full-time position is based in Cochin, Kerala, India.

Key Responsibilities

  • Manage and coordinate reservations in a timely and efficient manner.
  • Handle customer inquiries and provide accurate information about available services and packages.
  • Collaborate with internal teams to ensure seamless operations and customer satisfaction.
  • Process reservations, modifications, and cancellations accurately and promptly.
  • Prepare and maintain reservation records and reports.
  • Provide excellent customer service and address customer complaints or issues.
  • Monitor reservation trends and make recommendations for improvement.
  • Stay updated with industry trends and competitor offerings.

Requirements and Qualifications

  • Bachelor's degree in Hospitality Management or a related field.
  • 4-6 years of experience in reservation management.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in reservation management software and MS Office.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Problem-solving and decision-making abilities.
  • Flexibility to work evenings, weekends, and holidays as required.

Compensation Package

The estimated annual salary for this role is ₹750,000 - ₹1,200,000 depending on experience and qualifications. GREATBELL HR Consultancy Services PVT LTD offers a competitive compensation package that includes opportunities for growth and development within the company.



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