Hospitality Operations Manager
3 days ago
Company Overview
GREATBELL HR Consultancy Services PVT LTD is a leading recruitment agency specializing in connecting employers with highly qualified candidates in the technical and hospitality sectors. With a strong network of around 500 companies in India, we strive to provide top-notch recruitment services and contribute to the success of our clients' businesses.
Job Opportunity
We are seeking a highly skilled and experienced Reservation Executive or Manager for a prominent hospitality group in Kerala. The successful candidate will be responsible for managing and coordinating all aspects of the reservation process, ensuring seamless and efficient operations. This full-time position is based in Cochin, Kerala, India.
Key Responsibilities
- Manage and coordinate reservations in a timely and efficient manner.
- Handle customer inquiries and provide accurate information about available services and packages.
- Collaborate with internal teams to ensure seamless operations and customer satisfaction.
- Process reservations, modifications, and cancellations accurately and promptly.
- Prepare and maintain reservation records and reports.
- Provide excellent customer service and address customer complaints or issues.
- Monitor reservation trends and make recommendations for improvement.
- Stay updated with industry trends and competitor offerings.
Requirements and Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- 4-6 years of experience in reservation management.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Proficiency in reservation management software and MS Office.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving and decision-making abilities.
- Flexibility to work evenings, weekends, and holidays as required.
Compensation Package
The estimated annual salary for this role is ₹750,000 - ₹1,200,000 depending on experience and qualifications. GREATBELL HR Consultancy Services PVT LTD offers a competitive compensation package that includes opportunities for growth and development within the company.
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