Customer Service Leadership Role
5 days ago
AKS ProTalent is seeking a seasoned Customer Service Manager or Analyst to lead our customer service department. This key role will be responsible for providing exceptional customer service by developing and implementing effective procedures, loyalty programs, and setting customer satisfaction goals.
Responsibilities:- Department Operations: Supervise daily activities in the customer service department, ensuring seamless execution of tasks and projects.
- Customer Engagement: Respond promptly to customer inquiries, addressing issues in a professional and timely manner.
- Procedure Development: Create and maintain customer service procedures, policies, and standards that align with industry best practices.
- Satisfaction Goals: Establish and coordinate customer satisfaction targets with the team, driving continuous improvement and excellence.
- Loyalty Program: Design and implement an effective customer loyalty program, fostering long-term relationships and loyalty.
- Record Management: Maintain accurate records and documentation of customer service interactions and discussions.
- Service Analysis: Analyze service statistics and prepare detailed reports on findings, informing strategic decisions.
- Team Management: Hire, train, and develop high-performing customer service agents, promoting a culture of excellence.
- Budget Management: Effectively manage the approved budget for the customer service department, ensuring optimal resource allocation.
- Educational Background: Bachelor's degree in business administration or a relevant field.
- Technical Skills: Proficiency in Microsoft Office and customer service software.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage with customers and colleagues.
- Management Skills: Good understanding of management practices and techniques, with the ability to lead and motivate teams.
- Leadership Skills: Excellent leadership and interpersonal skills, with the ability to build strong relationships and drive results.
The estimated annual salary for this position is $80,000 - $110,000, commensurate with experience and location.
-
India GlobalCISO Leadership Foundation Full timeAbout Us: The GlobalCISO Leadership Foundation is a pioneering organization dedicated to empowering Chief Information Security Officers (CISOs) through education, collaboration, and leadership development. We aim to build a global community of cybersecurity leaders committed to safeguarding the digital landscape.Job Overview: We are seeking an experienced...
-
Software Engineering Leadership Role
1 day ago
India Deutsche Telekom Digital Labs Full timeJob DescriptionThis is a leadership role for an experienced software engineer looking to lead and mentor high-performing teams at Deutsche Telekom Digital Labs.About the JobWe are seeking a seasoned engineering leader who can guide our teams in building innovative solutions that drive business outcomes. The successful candidate will have a strong technical...
-
Technical Leadership Role
3 days ago
India TopHire Full timeJob DescriptionWe are seeking a seasoned Engineering Team Director to lead our software development efforts at TopHire. As a key member of our team, you will be responsible for overseeing the development and implementation of new software products, managing enhancements to existing products, and leading multiple engineering teams.Key Responsibilities:Team...
-
GlobalCISO Leadership Foundation | Sr. Executive
2 weeks ago
india GlobalCISO Leadership Foundation Full timeAbout Us: The GlobalCISO Leadership Foundation is dedicated to empowering Chief Information Security Officers (CISOs) through education, collaboration, and leadership development. We strive to build a global community of cybersecurity leaders committed to safeguarding the digital landscape.Role Overview: We are seeking a dynamic and experienced Senior...
-
GlobalCISO Leadership Foundation | Sr. Executive
2 weeks ago
india GlobalCISO Leadership Foundation Full timeAbout Us: The GlobalCISO Leadership Foundation is dedicated to empowering Chief Information Security Officers (CISOs) through education, collaboration, and leadership development. We strive to build a global community of cybersecurity leaders committed to safeguarding the digital landscape. Role Overview: We are seeking a dynamic and experienced Senior...
-
Leadership Role for Senior Analyst
7 days ago
India Brickwork Ratings Full timeBrickwork Ratings is actively seeking a highly skilled professional to lead the credit rating team in the Securitization division of the BFSI Sector.About the Role:To oversee and guide a team of senior analysts handling credit analysis of Securitization Transactions/ Structured Finance productsFinancial analysis and ability to make financial projections of...
-
Senior Engineering Leadership Role
5 days ago
India Avalara Full timeAvalara seeks a seasoned Senior Engineering Manager to spearhead the Integrated Engineering Systems Team (IEST). This crucial team plays a pivotal role in hosting, integrating, and maintaining tools that enhance security, privacy, and software development lifecycle initiatives within our engineering organization.The successful candidate will lead a team of...
-
India Yellodrive Marketing Full timeEstablished in India, Yellodrive Marketing is a fast-growing digital marketing agency that specializes in delivering innovative solutions to help businesses achieve their online goals. With a focus on creativity, data-driven strategies, and client satisfaction, we have become a leading player in the digital marketing industry.This full-time role is based in...
-
Tax Leadership Role
1 day ago
India Rashmi Group Full timeJob DescriptionRashmi Group is seeking a highly skilled and experienced Tax Leadership Role - Senior Manager to join our team.About the RoleWe are looking for an exceptional individual with a strong background in taxation to lead our tax team. The successful candidate will be responsible for ensuring timely and accurate preparation, filing, and payment of...
-
Customer Service Manager or Analyst
2 months ago
india AKS ProTalent Full timeWe're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...
-
Technical Leadership Role
1 day ago
India Evernorth Health Services Full timeAbout EvernorthWe are a leading healthcare company that creates innovative pharmacy, care, and benefits solutions to improve health and increase vitality. We strive to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Description:This is a highly sought-after leadership position for a seasoned...
-
Customer Service Manager or Analyst
2 months ago
India AKS ProTalent Full timeWe're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...
-
Customer Service Manager
2 weeks ago
India DigitalTek Solutions Full timeJob description Company Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital...
-
Customer Service Manager or Analyst
2 months ago
India AKS ProTalent Full timeWe're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...
-
Customer Service Manager or Analyst
2 months ago
India AKS ProTalent Full timeWe're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...
-
Customer Service Manager or Analyst
2 months ago
India AKS ProTalent Full timeWe're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven...
-
India Binated Full timeBinated is seeking a Customer Service Specialist to join our team in Pune.We are looking for an individual with excellent communication skills to assist customers through various channels. The ideal candidate will be able to provide prompt and effective solutions, often requiring coordination with internal teams.Key Responsibilities:Respond to customer...
-
Customer Service Team Lead
2 weeks ago
India DigitalTek Solutions Full timeJob DescriptionAt DigitalTek Solutions, we are seeking an experienced Customer Service Team Lead to oversee our customer support team and ensure exceptional service delivery.About the Role:Supervise and lead a team of customer service representatives, providing guidance, coaching, and performance feedback.Develop and implement effective customer service...
-
Customer Service Supervisor
6 months ago
India Tata SIA Airlines Full time**Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning **Key...
-
Customer Service Supervisor
6 months ago
India Tata SIA Airlines Full time**Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...