Senior IT Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Empower Retirement Full time
About the Role

We are seeking a highly skilled Senior IT Support Specialist to join our team in end point management. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our end user devices and applications.

Job Responsibilities
  • Maintain multiple applications on multiple servers, including installation, patching, and upgrades.
  • Deploy and manage software at the organizational level.
  • Create software packages to meet organizational, department, and business needs.
  • Partner with internal customers to provide best practices, solutions, and technical guidance.
  • Implement solutions that are compliant and within budget guidelines.
  • Resolve security issues and vulnerabilities related to or impacting end user devices or applications.
  • Troubleshoot and resolve complex tickets and incidents opened by end users.
  • Identify and evaluate support tools, new technology, and process improvements.
Requirements
  • Bachelor's degree in Computer Science or Information Systems or equivalent experience.
  • 2-4 years of systems-related experience working on projects of intermediate complexity.
  • Excellent communication and collaboration skills.
  • Ability to apply project management skills and demonstrate effective communication and collaboration skills.
What We Offer
  • A competitive estimated salary of $80,000 - $110,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with employer matching.
  • A generous paid time off policy.


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