Cloud Operations Manager
2 days ago
About the Role
Sycamore Informatics Inc. is seeking a highly skilled Cloud Operations Manager to lead our SaaS delivery team. In this critical role, you will be responsible for managing all aspects of our cloud operations, including ensuring smooth product delivery and driving continuous improvements in our processes.
Responsibilities
- Manage all aspects of SaaS (cloud) operations, including implementing teams' directions, goals, and deliverables as determined by leadership.
- Ensure the smooth operation of SaaS products and drive critical processes such as Change Control, Problem & Incident Management, and Reporting.
- Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
- Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
- Provide management of incident-related communications and ensure high customer satisfaction regarding SLA and SLO.
Requirements
- 10+ years of experience in Engineering, IT, IS or related fields with strong knowledge of Operations, DevOps, Development SDLC.
- Understanding and familiarity with Cloud/SaaS technologies, Strong Linux and Windows troubleshooting skills.
- Strong knowledge on AWS platform and excellent customer handling skills.
- Exceptional project management and organization skills, experience in development, IT in Pharma and/or Healthcare.
- Bachelor's degree in Computer Science, Electrical Engineering, Physics, Math or any other numerical discipline with an MS degree being a plus.
- AWS Solution Architect, ITIL, Linux certification.
Estimated Salary:
$150,000 - $200,000 per annum
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