Financial Solutions Support Specialist
7 days ago
CITB provides a comprehensive IT service to MUSI business areas and MUFG entities. The LoanIQ platform optimizes, automates, and develops MUFG's lending business through structured, project, syndicated, bilateral & asset based lending.
The LoanIQ project replaces existing Loan EUC processing with a standardized 3rd party Loan Trading platform hosted on premise. The team works with external consultancies and Finastra to deliver the software to business users and provide value in daily Loan processing activities.
The Financial Solutions Support Specialist role will provide technical support for project deliverables, including liaison with application and Infrastructure teams, driving implementation of technical responsibilities, and seeking to add value across project obligations during development, testing, and implementation stages.
Main Responsibilities:
- Provide technical guidance and support to users regarding the LoanIQ platform
- Troubleshoot complex system issues
- Document troubleshooting steps and maintenance procedures for future reference
- LoanIQ production and non-production environment maintenance
- Good understanding of LoanIQ infrastructure and setup
- Experience working with batch processes and resolving batch-related issues
- Building and enhancing documentation required for production support
- Integration with CI/CD process
- Respond to production incidents quickly and resolve issues within the SLA
Requirements:
- At least 2+ years of experience with LoanIQ Platform
- Good understanding of Finastra Loan IQ data model/tables
- Good knowledge of SQL
- Familiarity with Windows operating systems
- Able to work with Continuous Integration and Continuous Deployment tools
- Ability to adjust priorities quickly as circumstances dictate
- Consistent demonstration of clear written and verbal communication
- Ability to work under pressure and manage deadlines or unexpected changes in expectations
Estimated Salary: $95,000 - $115,000 per annum, depending on location and experience.
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