Strategic Onboarding and Implementation Lead
3 days ago
We are seeking an experienced professional to lead our Onboarding and Implementation team at Credgenics.
**Job Overview**
The ideal candidate will have 5-8 years of experience in onboarding, implementation, or customer success roles, ideally in a B2B SaaS or technology-driven environment.
**Key Responsibilities**
- Establish the onboarding and implementation function, including designing processes, building tools, and hiring team members as the function scales.
- Lead end-to-end onboarding of new clients, ensuring a seamless and positive start to their journey with Credgenics.
- Oversee the deployment and configuration of Credgenics' solutions, coordinating closely with cross-functional teams to ensure timelines, quality, and customer requirements are met.
- Develop comprehensive training programs for new customers, ensuring they are well-equipped to utilize our platform to its full potential.
- Design and implement best practices for onboarding and training to optimize the customer journey, ensuring high satisfaction and low churn.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- 5-8 years of experience in onboarding, implementation, or customer success roles.
- A strong understanding of technical aspects of the platform and ability to communicate them effectively to customers and internal teams.
- Excellent project management skills, with the ability to manage complex, cross-functional projects.
- Strong leadership skills, with the ability to recruit, lead, and mentor a high-performing team.
- Excellent communication skills, with the ability to present to stakeholders and executive-level clients.
**Benefits and Other Considerations**
We offer a competitive salary of $120,000 - $180,000 per year, based on experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.
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