Account Management Leader

1 month ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time
About Amazon

Amazon is a customer-centric company that strives to be Earth's most customer-friendly platform. We aim to provide customers with a vast selection of products, low prices, and convenience. Our evolution from a website to a development platform is driven by innovation and a passion for improving the lives of shoppers and sellers worldwide.

About the Role

We are seeking a Manager, Account Management to lead our account management organization in AU VSP. The successful candidate will be responsible for the growth and development of the organization, driving business strategies to deliver growth and positive experiences for sellers. This role requires a business owner who understands key levers to achieve results through their team.

Key Responsibilities
  • Contribute to goal setting for your team to align with organizational goals.
  • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
  • Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short-term selling partner needs and longer-term strategic investment.
  • Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
  • Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
  • Monitor vendor satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
  • Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
  • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership
  • Manage a team of managers (8-10 direct reports)
  • Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
  • Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
  • Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.

BASIC QUALIFICATIONS

  • 6+ years of digital advertising and client-facing roles with a focus on data analysis experience
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • Experience with sales CRM tools such as Salesforce or similar software

PREFERRED QUALIFICATIONS

  • 2+ years of mentoring, leading, and coaching experience


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