Streamlining Data Solutions as a Service Delivery Manager

2 weeks ago


Mumbai, Maharashtra, India Confluent, Inc Full time
About the Role:

As a seasoned Engagement Manager, you will be instrumental in helping organizations navigate significant business and technological transformations associated with adopting a streaming platform. Your key responsibility will be to engage across the lifecycle of our customers to align business outcomes, ensuring clear success criteria and assessing customer success. This role requires you to mentor and lead within Professional Services, as well as align with strategic delivery partners within a region.

Your Key Responsibilities:
  • Drive success with Confluent Professional Services customers across a regional customer base by managing bookings, revenue, margins, and satisfaction targets.
  • Create and drive legal terms agreements for your customers, ensuring seamless collaboration and mutual understanding.
  • Engage with stakeholders across the customer organization from C-level / VP to Architects and program managers to build initial services direction, ensure customer success, and contribute to account and regional growth plans.
  • Build a great team and company culture by developing strong relationships, capabilities, and experience among Confluent team members.
  • Participate in Confluent product and sales strategy conversations affecting customers in your region.
  • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.
Requirements:
  • Experience overseeing enterprise-level IT delivery projects (4+ years or equivalent capability).
  • Experience selling enterprise IT delivery services (2+ years or equivalent capability).
  • Demonstrated success in building and developing remote delivery teams, including resource management, performance assessment, and career/growth planning.
  • Exceptional interpersonal communication skills, with the ability to travel to customer sites and lead engagements that include working with business executives, enterprise architects, and engineering/design management personnel from the customer.
About Confluent:

At Confluent, we value diversity and inclusion as core tenets of our culture. We strive to build an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Our commitment to equality ensures that employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.



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